Hire Controller

Location: Cardiff | Plant & Tool Hire Sector

NEOS Engineering are recruiting on behalf of a leading independent plant and tool hire business operating across the South of England, Wales and Scotland.

Due to continued expansion and ambitious growth plans, we are seeking a high-calibre Hire Controller to join a busy and successful depot team in Cardiff. This is a pivotal position within the business, playing a central role in ensuring the smooth and profitable running of the Hire Desk.

This is an excellent opportunity for someone with proven hire operations experience who is looking to join a growing, forward-thinking company with genuine progression potential.

The Role

As Hire Controller, you will be responsible for overseeing depot hire operations, ensuring exceptional service delivery while maximising fleet utilisation and supporting business growth.

You will work closely with internal departments, customers, logistics teams and management to ensure hires are processed efficiently, professionally and in line with company standards.

Key Responsibilities

Oversee and manage depot hire operations to meet agreed service delivery levels

Manage local hire fleet stock levels and work closely with internal teams to maximise fleet availability

Conduct internal reviews and audits of hire contract activity to ensure quality and compliance

Oversee new hire contracts and off-hires, ensuring accuracy and adherence to process standards

Support central logistics to ensure efficient local and national transport operations

Work alongside the central re-hire team to allocate re-hire equipment effectively

Handle inbound calls, enquiries and sales leads in a professional manner

Provide hire and transport rate support when required

Identify and support new business opportunities from inbound and outbound activity

Contribute to achieving depot sales growth targets across all products and services

About You

We are looking for an organised, commercially aware and customer-focused individual who thrives in a fast-paced environment.

Essential:

Proven experience within a hire operations role

Strong organisational and communication skills

Excellent negotiation and time management skills

Ability to build and maintain strong client relationships

Confident working independently and under pressure

Competent IT skills

Experience selling products and services to end users

Desirable:

Background knowledge within construction, plant or tool hire

What's on Offer

Sales Bonus Scheme

Loyalty Bonus Scheme

Pension (Auto Enrolment)

Group Life Assurance (3x salary, post-probation)

32 Days Holiday (including Bank Holidays)

Perk Box Benefits

Birthday Gift