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Date Added: Wed 04/11/2020

Change Assistant / Project Support

London, UK
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Salary: £30,000 - £40,000

Change Assistant / Project Support
£30000 - £40000 per annum

You will be supporting both the Head of Business Change and the Delivery Manager with a wide range of change management and IT tasks.

Key tasks :

* Requirements gathering
Facilitate the delivery of new applications and associated business practices by training users, explain and document enhancements to IT, and provide or support user acceptance testing.
* Process documentation
Understand the process objectives for each business function, supporting the rollout of any changes and proposing improvements.
* Stakeholder management
Regular updates / escalation to Delivery Manager and Head of Business Change. Complete written updates for projects.
* Cross-departmental liaison
Spend time with business change requestors to understand the objectives of any change and positively challenge processes, solutions, and test plans. Support release management process including co-ordination and compilation of Release Notes.
* Adherence to Project Management Framework
Ensure key departments are aware of new Changes / Projects (e.g. Data Protection Officer, Contracts Manager, IT Infrastructure)

Analyse and resolve issues

* Insurance background
* Required skills & competencies
* Enjoys managing and working on a wide variety of concurrent projects.
* Positively manages diverse relationships and personalities.
* Keen interest in process improvement and solution design.
* Confident submitting verbal and written project updates
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