Job Title: Engineer Scheduler / Workforce Planner
Location: Sheffield (Central - next to train station, parking nearby)
Contract: 6-Month Initial Contract
Hours: Hybrid Monday to Friday - rotating weekly shifts (8:00am - 4:30pm OR 9:30am - 6:00pm)
Start Date: ASAP

Overview:
We are looking for a highly organised and proactive Resource Scheduler to join our team in Sheffield. In this role, you'll be responsible for planning and allocating work to a team of multiskilled field engineers, ensuring effective service delivery for both installation (provision) and repair tasks. You'll play a vital role in making sure engineers are where they need to be, when they need to be there - resolving customer escalations, improving processes, and helping the business run smoothly.

Key Responsibilities:

Plan and allocate field engineer jobs from 5 days in advance right through to same-day scheduling

Monitor and optimise field resource deployment using scheduling systems

Ensure maximum utilisation and efficiency of field staff

Collaborate with engineers, control managers, and central resourcing teams to resolve issues and maintain service levels

Handle customer escalations and urgent job requests professionally and in a timely manner

Build job tasks manually when required (e.g. Cloud Voice tasks where automation isn't in place)

Identify and flag risks in resourcing or allocation to the relevant stakeholders

Manage incidents and service routines within your assigned area

Support continuous improvement of scheduling and control processes

Contribute to the overall customer experience by ensuring timely delivery and repairs

Skills & Experience:

Previous experience in scheduling, resource planning, or workforce coordination

Strong problem-solving and communication skills (both written and verbal)

Comfortable using workforce allocation and planning systems

Able to work well under pressure and manage changing priorities

Team-oriented, with a collaborative approach to working across departments

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business