Quality and Applications Support Technician

Location: Whitstable

Contract: Permanent, Full-time

Our client is a leading manufacturer of engineered components, supplying high-quality products to customers in regulated, safety-critical environments. They are looking for a Quality and Applications Support Technician to join their engineering team and play a crucial role in maintaining product quality, supporting customers and suppliers, and contributing to continuous improvement across the business.

Key Responsibilities:

Act as the first point of contact for internal teams and external customers requiring technical assistance
Provide root cause diagnostics and solutions through calls, video meetings, or customer site visits
Support with installation, troubleshooting, and technical queries related to existing and new products
Assist with customer audits and technical assessments, including follow-up actions
Manage incoming product inspections and support with Certificates of Conformity (COP) and inspection reports
Collaborate with quality teams to analyse customer complaints and identify root causes
Work with suppliers to resolve issues through non-conformance reporting (NCRs) and corrective actions (CARs)
Maintain CAD drawings and technical documents, ensuring compliance with regulations and customer requirements
Support the engineering change process (ECNs) and new product introduction
Ensure accurate and up-to-date product and inventory data within the ERP system
Analyse customer quality data to highlight trends and improvement opportunities
Produce reports and presentations for internal and external use
Maintain accurate records of technical and quality documentationCandidate Profile:

Essential:

HNC in Mechanical or Electrical Engineering (or equivalent)
Minimum of 2 years' experience using SolidWorks
Confident using Microsoft 365 (Excel, Word, Teams, etc.)
Strong communication skills and a professional, customer-focused approach
Highly organised, with attention to detail and the ability to manage multiple tasksDesirable:

Experience within the automotive or safety-critical industries
Background in quality assurance and/or engineering administration
Familiarity with regulatory compliance and homologation standardsThis is an excellent opportunity to join a stable, growing business where your technical and interpersonal skills will have a direct impact on customer satisfaction and product excellence.

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