Profectus has a brand new opportunity for a well-established company who are growing their existing support team.The position 2nd / 3rd Line Support / Support Engineer is required for supporting their growing internal team, you will be based in their Witney office within their IT team supporting internal and external clients.Duties and Responsibilities

• 2nd / 3rd line support to users and IT Infrastructure
• Troubleshooting problems through to principal cause
• Mentoring to other members of the team
• Contributing to development and implementation of IT Infrastructure
• Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineers

Skills and Requirements

• Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix
• Office365 - inc: SharePoint, Teams, One Drive and Email
• Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi.
• Good practical knowledge of networking
• Deliver major system upgrades and project work

Please note this role is fully on-site so please don't apply if you are looking for hybrid or remote work....