Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex.

What the Job Will Be Doing

* Leading on complex tenancy management cases, including escalations, complaints and high-risk situations

* Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices

* Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise

* Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards

* Overseeing estates and grounds maintenance services, ensuring high service delivery standards

* Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements

* Handling tenancy fraud investigations where required

* Working across multiple service areas to ensure a joined-up and effective housing service

* Contributing to service improvement initiatives to enhance overall performance and resident satisfaction

What You Will Need

* Strong background in housing management across both operational and strategic levels

* Experience managing complex tenancy cases and complaints

* Confident communicator with the ability to support and influence teams

* Ability to work across multiple service areas and manage competing priorities

* Full UK driving licence and access to a vehicle

Desirable

* CIH Level 4 (or equivalent)

* Experience managing SLAs and estates services

* Strong understanding of contract and performance management