The Heidelberg Materials (HM) International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM companies.
The International BSC Administrators process invoices, purchase requisitions and other transactions for various HM countries, delivering quality services efficiently and without delay.
Proven Northern European Language written and spoken skills are required
Key Accountabilities:
· Transaction Processing - processing high volumes of transactions within given focus area (typically accounts payable, central purchasing administration, master data management, document validation, or cash application - although this list is not exhaustive)
· Customer Service - providing timely and meaningful responses to customers, suppliers and internal stakeholders, ensuring that their queries are professionally handled.
· Compliance - ensuring all processes are run in accordance with given training and documentation, and that all controls are adhered to. Work within Service Level Agreements on a 'right first time' basis.
· Issue Escalation - Escalate any issues or hurdles to line immediately to line management.
· Continuous Improvement - highlight areas of inefficiency or bottlenecks to line management. Support on CI implementation projects when requested.
Financial & Non-Financial accountabilities (capture size of role e.g., budget responsibility):
Providing services to various HM companies and geographies.
Consistently meeting personal processing targets - which vary depending on the process area.
In addition to these functions employees are required to carry out such other duties as may reasonably be required.
