Service Controller

£28k-£35k

Company based near Derby

Job Title

Service Controller

Department

Service & Maintenance

Reporting To

Operations Manager

Location

Office-based - Derbyshire

Role Overview

The Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing.

This is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities.

The role is focused on operational control, not management or sales.

Core Responsibilities

1. Engineer Scheduling & Coordination

• Manage and maintain engineer diaries
• Schedule Planned Preventative Maintenance (PPM) visits
• Coordinate reactive service calls and breakdowns
• Allocate work efficiently to maximise engineer utilisation
• Adjust schedules in real time based on operational requirements

2. PPM & Service Delivery

• Ensure all PPM contracts are scheduled and delivered on time
• Monitor upcoming, due, and overdue service visits
• Maintain service compliance with contractual obligations

3. Service Management System Control

All service activity is managed through Joblogic.

• Create, update, and close all service jobs within the system
• Ensure all job information is accurate and up to date
• Track job progress from booking through to completion

Non-negotiable requirement:
No service activity is to be managed outside of the system.

4. Service Administration & Invoicing Preparation

• Ensure all engineer reports are received and recorded
• Verify all jobs are complete and properly documented
• Prepare completed jobs for invoicing
• Maintain accurate service records and documentation

5. Customer Communication

• Book and confirm service appointments
• Provide updates to customers where required
• Act as the primary point of contact for service enquiries
• Maintain professional and responsive communication at all times

6. Service Opportunity Coordination

• Record engineer-identified repair or upgrade opportunities
• Pass all opportunities to the Service Sales function
• Track progress through to scheduling where approved

Role Boundaries

This role does NOT include:

• Managing engineer performance (Operations Manager responsibility)
• Sales, quoting, or upselling (Service Sales responsibility)
• Department strategy or financial management

Key Skills & Experience

Essential

• Experience coordinating engineers or field-based teams
• Strong organisational and scheduling ability
• Experience using service management or scheduling systems
• High level of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Strong communication skills

Systems

• Experience with **Joblogic or similar platforms is essential
• Confident managing workflows, scheduling, and records within a system-driven environment

Desirable

• HVAC / air conditioning / building services experience
• Facilities management or engineering coordination background
• Experience managing PPM contracts

Key Performance Indicators

• Engineer utilisation
• On-time completion of PPM visits
• Accuracy of Joblogic records
• Time from job completion to invoicing readiness
• No lost or unrecorded service activity

My client is a growing specialist in HVAC, air conditioning, and energy-efficient building solutions, delivering installation and service works across commercial and domestic sectors.

Salary & Package

• £28,000 - £35,000 depending on experience
• Office-based role
• Opportunity to join a growing and structured business

Important

This is not a passive administrative role.
My client are looking for someone who can take control, maintain structure, and ensure nothing is missed.

If this sounds like you please send George your cv in the first instance