Operations Manager
Crowne Plaza Birmingham NEC Check out the hotel on our virtual tour! The Opportunity
Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You'll Do:
- Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
- Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
- Ensure Compliance: Adhere to legal requirements and regulations.
- Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
- Resolve Issues: Handle guest complaints promptly and ensure resolution.
- Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Shape Policies: Participate in the development and implementation of hotel policies and procedures.
- Manage Crises: Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you're ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Proven experience as a hotel operations manager or in a similar role
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
- Strong financial management skills with the ability to maximize revenue and control costs
- Strong knowledge of hotel operations and industry trends
- Strong problem-solving skills and ability to make decisions in a fast-paced environment
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
Hotel
The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
