My Shortlist

Your shortlisted jobs will appear here. To view your shortlist: Login Or Register

More Jobs Like This
Date Added: Sat 10/07/2021

Customer Services Officer - Housing

Middleton, UK
Add To Shortlist Apply Now

Job Type: Permanent, FullTime

Salary: £25000 - £28000/annum pension, training, holidays

Customer Services Officer- Housing
· £25,000 - £29,000
· Middleton, Manchester
· Permanent
We are currently recruiting for a Customer Services Officer to support the housing delivery team on a large housing contract in Middleton. Managing around 13,000 social housing properties in the area, the wider team deliver engineering works both planned and breakdown response work. The Customer Services Officer will work as a client liaison between the team and the customer (please note this is the commercial customer). You will work closely with the customer to promote social value across the contract including working on and co-ordinating large community projects. You will also me a point of contact for escalated issues with tenants and will manage claims and problems, meeting with the client and tenant if required.

Duties of the role include:

· Working in a role where your creative ideas and innovations can be shaped to deliver a unique customer experience, ultimately supporting wider strategic objectives around customer retention and loyalty.
· Helping to shape, deliver and take the lead on a bespoke community programme across our diverse portfolio that fosters a sense of community, purpose and connection for customers and their surroundings Managing the customer service function for the Repairs & Maintenance Contractor which includes complaint handling.
· Coordinating internal and external stakeholders to run an events programme tailored to the customer mix in your area.
· Proactively developing a network of key relationships, seeking potential new partnership opportunities, and working collaboratively across teams to join up our service and curate events, opportunities, and experiences for our customers
· Proven experience of events management and growing events activity
· Ability to recognise and develop new opportunities and experience of developing events strategy and plans.
· Experience of managing delivery against annual plans and budgets.
· Ability to monitor and evaluate events activity and report on financial performance.
· Experience of cross-team working to deliver successful projects.
· Managing complaints from the customer and tenant to ensure customer satisfaction, this may involve site visits with the customer and/or tenant.
· Handling and claims against the business and investigating and looking to resolve between the client and the maintenance managers.
The Applicant:

The ideal candidate will have the following skills and experience:

· Previous experience in social housing.
· Experience driving customer service best practice and complaint resolution.
· Strong people management skills.
· Ability to lead and influence.
· Ability to build and nurture strong working relationships.
· Driving License
Apply Now