Technical Support & Product SpecialistManchester£50,000 - £60,000 basic20 day holiday plus banks, (Buy & Sell option), Pension, Progression

OverviewWe are seeking a dedicated and experienced Technical Support & Product Specialist to join our team in Manchester. This role is ideal for a professional with a strong background in intruder alarms and panels, who thrives on delivering exceptional customer support and product training. The position involves a mix of office-based work, site visits, and collaboration with various teams to ensure our customers receive the highest level of service and expertise.

Responsibilities

• Provide technical support to customers via phone, email, and virtual platforms such as Microsoft Teams.
• Conduct on-site visits to deliver product training and technical assistance to customers.
• Collaborate with the sales team to support customer needs and ensure seamless product integration.
• Troubleshoot and resolve technical issues related to intruder alarms and panels.
• Develop and deliver comprehensive training sessions to customers, ensuring they are confident in using our products.
• Maintain up-to-date knowledge of our product range and industry developments.
• Act as a key point of contact for technical inquiries, ensuring timely and effective resolutions.

Qualifications

• Proven experience with intruder alarms and panels is essential.
• Experienced in installing and a great understanding of Intruder alarms
• Strong technical aptitude and the ability to troubleshoot complex issues.
• Excellent communication skills, both written and verbal.
• Ability to deliver engaging and informative training sessions to diverse audiences.
• Proficiency in using virtual communication tools such as Microsoft Teams.
• A proactive and customer-focused approach to problem-solving.
• Full UK driving license and willingness to travel for site visits and training sessions.

Day-to-Day

• Respond to customer inquiries and provide technical support through various communication channels.
• Visit customer sites to deliver hands-on product training and technical assistance.
• Work closely with the sales team to address customer needs and provide technical expertise during the sales process.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to customers.
• Stay updated on product developments and industry trends to provide informed support and training.
• Prepare and deliver training materials tailored to customer requirements.

Benefits

• Salary up to £60,000
• Opportunities for professional development and training.
• A dynamic and supportive work environment.
• Flexible working arrangements, including a mix of office-based and on-site work.
• Company vehicle or travel allowance for site visits.
• Comprehensive benefits package, including pension contributions and holiday entitlement.

If you are passionate about technology, customer service, and training, and have a strong background in intruder alarms and panels, we encourage you to apply for this exciting opportunity. Join our team and make a difference by delivering exceptional technical support and product expertise to our valued customers.

SER-IN