DEBT RECOVERY OFFICER

A returning client of ours is looking for someone with experience of dealing with Non-Domestic Rate debt recovery

Do you have experience in debt recovery, revenues, or a related service and want a role where you can deepen your expertise, broaden your exposure, and make a real contribution?

A returning client of ours is looking for a Debt Recovery Officer to join their Hounslow NDR Incentives team. This is an opportunity to work across the full debt recovery cycle within a fast-paced, high-accountability environment, supporting the effective recovery of outstanding debt while delivering a professional and responsive service.

This role offers valuable exposure to a wide range of recovery activities, from validating debts and managing accounts through the recovery process, to debtor contact, payment arrangements, tracing activity, and write-off recommendations. It is well suited to someone who enjoys problem-solving, works accurately, and wants to build further experience in specialist debt recovery.

What you’ll be doing:

You will play an important role in the proactive recovery of outstanding Non-Domestic Rate debt and the maintenance of accounts throughout the recovery cycle.

Your responsibilities will include:

• Proactively recovering outstanding payments through outbound calling, referral to debt collection agencies, and County Court recovery
• Carrying out the initial validation of debts
• Maintaining debts throughout the recovery cycle
• Liaising verbally and in writing with debtors, third parties, and internal departments
• Responding to complex correspondence relating to debts
• Dealing with aspects of debt payments, including returned or missing BACS payments, and the issuing or cancelling of payments made
• Preparing write-off recommendations
• Tracing absconded debtors

Key skills:

• Knowledge of Non-Domestic Rate debt recovery regulations and processes
• Confidence in using debt recovery and document management IT systems
• The ability to work effectively both independently and as part of a team
• Good professional communication skills, as well as good mathematical skills
• A careful, organised, and proactive approach to managing workloads

Contact Vinny at the Staines office for more details.