Do you just want something to Do, or do you want something to Be?

🚀 3rd Line IT Infrastructure Support Engineer

Location: Watford, Hertfordshire
Salary: £38,500 - £41,500 per annum
Contract: Full-Time, Permanent (37 hours/week)
Benefits: Extensive Benefits Package + Personal Development + Training Opportunities
Requirements: Enhanced DBS Check | Full UK Driving License

🌐 Join a Mission-Driven Organisation

Are you ready to make a real impact in a forward-thinking, values-led organisation? Our client is a respected provider of technical and professional education, committed to transforming lives through skills, training, and qualifications. With a strong presence across multiple sites, they're now looking for a 3rd Line IT Infrastructure Support Engineer to help power their digital future.

🛠️ The Role: What You'll Be Doing

As a 3rd Line Infrastructure Engineer, you'll be the go-to expert for complex technical issues, working closely with infrastructure, application support, and deskside teams. You'll play a key role in:

Supporting and maintaining core and non-core IT systems
Managing user accounts, system upgrades, patching, and releases
Troubleshooting and resolving high-level technical issues
Automating routine tasks using PowerShell
Supporting on-premises and remote devices across multiple sites🧠 Your Technical Toolkit

You'll need a strong foundation in enterprise IT environments, with hands-on experience in:

Networking & Security: Cisco switches/routers, firewalls, Wi-Fi
Infrastructure: Windows Server, Active Directory, Virtualisation
Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint
Scripting & Automation: PowerShell
Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops
ITSM Tools: ServiceNow, Remedy, or HEAT
Telephony: IP Telephony systems🎓 About You

You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll ideally hold:

Certifications: Cisco CCNA, Windows Server Hybrid Administrator Associate (or equivalent)
Experience: Working in a 3rd Line or in an infrastructure engineering role within a complex, multi-site environment🌟 Why Apply?

Be part of a purpose-driven organisation that values innovation and continuous improvement
Access to ongoing training and development to support your career growth
Work in a collaborative and supportive team environment
Enjoy a competitive salary and benefits package📞 Ready to make a change?

Call John McManus at Experis IT on (phone number removed) to apply or learn more about this exciting opportunity