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Date Added: Tue 13/09/2022

Bookings Advisor - Private Healthcare

Manchester, M21DH, UK
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Job Type: Permanent, FullTime

Salary: £20000 - £22000/annum plus commission, ote £23,600 - £27,6


Bookings Advisor - Private Healthcare

Hours: 37.5 hours per week over a shift pattern between 8.00am and 8.00pm (Monday to Friday) and 9.00am - 3.00pm Saturdays (1 or 2 Saturdays a month)

Salary: £20,000 - £22,000 per annum, plus commission, OTE £23,600 - £27,600

Our Client is a rapidly growing independent, private health care provider based in the North West are offering the opportunity to join them as a Bookings Advisor.

Their services and clientele are vast - They look after patients who want a quick and convenient medical appointment - whether it's a GP or Consultant appointment, a health screen, blood test, MRI scan or surgery -, businesses who want to provide healthcare for their employees, and people who are looking for cosmetic surgery.

Priding themselves on delivering 5-star healthcare to all their patients and now looking to expand their team in-line with their ambitions to further grow the organisation.

We are looking for an enthusiastic, customer focused, driven individual who can provide exceptional customer service (over the phone) to our patients.

Their friendly team of 10 is based in a beautiful city centre office where they look after the enquiries and bookings for the medical side of their business - GP & Specialist consultations, blood tests, radiology appointments and more.

Interaction with patients is across telephone, email and live chat.

We are looking for someone with experience in a bookings or customer service environment. Healthcare experience is not necessary.

Each day is different, the team is a mini family and there's lots of other perks to go alongside the job!

Duties of this role include:

Book patient appointments in person or on the telephone and understand the necessary preparation needed for diagnostic scans and surgical procedures
Advise patients on the types of theatre procedures available - cosmetic surgery, gynaecology, urology, ENT, and more
Provide reception cover to patients, clinicians and other visitors
Coordinate and schedule appointments and follow-up appointments as designated by physicians
Deliver 5-star customer service to all clients
Obtain and manage all consultant / surgeon / doctor requests in a timely and efficient manner.
Effectively communicate with patients, physicians and other staff - within the Clinics & external facilities - providing accurate, timely, and responsive information
Coordinate processes and complete all paperwork as required to meet physician and facility requirements.
Demonstrate courtesy, empathy and helpfulness toward patients and their families
Various other tasks as required to be necessary for the needs of the business.
It is essential that applicants have the following:

A minimum of 2 years experience in a customer service environment
Have a bubbly, outgoing personality and a genuine interest in people and the services offered
Any previous experience in a similar medical setting would be beneficial
Have an empathetic approach
Strong organisational and planning skills
Excellent interpersonal & customer service skills
Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
Excellent communication skills (written & verbal)
Ability to follow procedure and be a team player
Problem solver, with ability to think out of the box
Previous experience within a Private Healthcare role is not essential and full training will be provided.
Where you will work and who with:

Their offices are actually incredible. So is the team. They work hard, but also know how to relax and have a good time.

Their office has everything you need - unlimited coffee (and not just the standard Nescafé - they've got cappuccino, latte, hot chocolate, red berry teas and more), after work Yoga sessions, free weekly pizza and beer. And, there's dogs in the office! Literally, dogs.

There's 10 people in the Bookings Team you'll be part of. But there's another 80+ people across the company - receptionists, booking coordinators, health care assistants, nurses and specialists across finance, marketing, HR, facilities and more. Plus a further 50+ doctors, surgeons and anaesthetists. It's never a dull moment!


-          Autonomy in a role, yet with full support from management

-          Exclusive discounted access to private healthcare, aesthetic treatments, cosmetic surgery and other services

-          Day off for your birthday *

-          MediCash healthcare

-          Life Assurance*

-          Income protection*

-          Free flu jabs and eye tests

-          Company Christmas Party with free drinks, food and transport

-          Constant learning & development opportunities

qualifying period applies
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