We are seeking a Customer Service professional to join a team near Oxford, providing exceptional support to clients of the business. This role requires a detail-oriented individual committed to delivering excellent service and resolving customer inquiries effectively.

Client Details

This is an exciting opportunity to join a well-established organisation as a Customer Service Representative. The company prides itself on its customer-first approach and strives to create meaningful solutions for its diverse client base.

Description

Key responsibilities of the Customer Service Representative include:

Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
Provide accurate information regarding products and services to resolve customer issues efficiently.
Maintain detailed and organised records of customer interactions within the internal system.
Collaborate with internal departments to address and resolve customer concerns.
Identify opportunities to improve customer satisfaction and recommend solutions to management.
Support the team in meeting agreements and performance targets.
Assist in onboarding new customers by providing guidance and answering initial queries.
Contribute to a positive and professional customer service environment.Profile

The successful Customer Service Representative will have:

Previous experience in a customer service or client-facing role.
Strong communication skills, both written and verbal, with a customer-focused mindset.
Problem-solving abilities and a proactive approach to managing customer concerns.
Competency in using customer relationship management (CRM) systems and Microsoft Office Suite.
An ability to work effectively as part of a team and independently when required.
A commitment to maintaining professionalism and confidentiality in all interactions.Job Offer

Benefits include:

A competitive salary
A supportive work environment where innovation is valued
Opportunities for personal and professional growth
A comprehensive benefits package
Access to many company perks
Generous annual leave package