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Date Added: Tue 17/01/2023

Technical Support Assistant

Bury St Edmunds, IP33, UK
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Job Type: Permanent, FullTime

Salary: £18/hour

Job Role - Technical Support Assistant

Location - Bury St Edmunds

Contract Length - 6-9 Months

Pay Rate - £18 hour PAYE

I am looking for a customer focused technical support assistant for a major connection company in the Bury St Edmunds area. The ideal candidate will have experince in a customer facing role with ability to learn the job specifics.

Key Accountabilities:

Understand customer's technical requirements and obtain all the relevant information
Identify, and assist in processing re-quotes and/or revalidations requested by customers.
Effectively manage the re-quote/revalidation portfolio to tight timescales including the provision of status information
Produce simple estimates for non-contestable works and produce customer point of connection offers
Review costs against budget for projects delivered
Support the Business Support Team Leader by monitoring information being entered into SAP & other systems and providing advice to Business Support Assistants
Key Skills/Qualifications:

Knowledge of the Connections business processes
Understanding of current Standards and Licence Conditions
Experience working in an office based environment utilising Microsoft package
Customer focused with excellent verbal and written communication skills at all levels, internally and externally
Flexible, adaptable and highly motivated
Ability to work as an individual with minimum supervision and as part of a team to meet tight deadlines
Ability to work to a high standard of detail and accuracy
City & Guilds 232 in Electrical Engineering (Desired but not essential)
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