Application Support - 4 days remote per week

Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician to join their small, close-knit support team.

You'll be supporting users of a bespoke software platform used across the e-commerce and logistics world. This isn't a high-volume IT support desk; you'll be providing 1st line support, resolving queries related to system logic, platform rules, and workflow behaviour. It's a calm, logic-based role that suits someone who enjoys understanding how systems work and helping people fix things that don't.

The Role:

* Supporting users via phone and email

* Troubleshooting issues with platform rules and configurations

* Using a ticketing system and collaborating with developers

* Occasional remote access to investigate client setups

* Calm, professional, structured support, no frantic call centre vibe

Who This Suits:

* 1st line support with an interest in systems

* Logical, methodical thinkers

* Calm, structured communicators who don't mind the odd tricky customer

* Tech-savvy - you don't need to code, but should be comfortable with tools like SQL, Bash, Jira, etc.

* Manchester-based or commutable once a week

Why Apply:

* £28,200 salary

* 5 AL + birthday + bookable bank holidays + full Christmas shutdown

* BUPA health & dental

* 10-5 workday with full lunch

* 1 day per week in the office (Manchester)

* Free lunch, snacks, drinks

* Supportive, friendly team

* Clear progression if you want it, previous hires have moved into lead and dev roles

Interview Process:

* Quick intro call with the CEO

* Final interview with the support team

* No technical test, just some light logic questions

If this position is of interest, please apply now for immediate consideration