Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers.

This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues.

* Proven experience of leading 2nd Line / Desktop Support teams

* Strong knowledge of:

* Microsoft 365 administration (Exchange Online, Teams, SharePoint).

* Windows 10/11 and Windows Server environments.

* Active Directory, Group Policy, and user management.

* Networking fundamentals (DNS, DHCP, TCP/IP, VPN).

* Hardware support and troubleshooting (PCs, laptops, printers).

* Experience with remote monitoring and management tools (RMM).

* Excellent customer service and communication skills.

* Ability to prioritise and manage multiple tasks in a fast-paced environment.

* You will be required to work onsite fulltime for this opportunity.

Desirable:

* ITIL Foundation certification.

* Experience with Azure AD, Intune, and endpoint management.

* Exposure to project work or service improvement initiatives