Senior IFA Administrator

Location: Birmingham, Hybrid work,

Salary: Up to £35,000

The Opportunity

An exciting opportunity has arisen for an experienced Senior Financial Administrator to join a growing financial Planning organisation based in the Birmingham area.

Our client have an exciting opportunity for a Senior IFA Administrator to join their growing organisation, you will play a key role in supporting advisers to deliver suitable and compliant recommendations, while also contributing to operational improvements and team development. You will take ownership of complex cases, mentor junior team members, and help drive best practice across the business.

Our Client are seeking an individual who has aspirations to develop in to becoming a Team Leader within the next 2 years.

Key Responsibilities

Leadership & Team Support

• Supervise and mentor junior administrators, providing training and ongoing support
• Lead client servicing initiatives and oversee complex case management
• Support management with operational improvements and process enhancements
• Provide strategic input into workflow planning and team performance

Client & Adviser Support

• Support advisers in delivering compliant and suitable client recommendations
• Manage escalated client queries and provide effective resolutions
• Build strong relationships with clients, advisers, and providers
• Collaborate on client retention strategies and business development opportunities

Administration & Processing

• Collate plan information, obtain quotes, and process letters of authority
• Submit new business, track progress, and follow up with providers
• Maintain accurate client records and upload documentation to back-office systems
• Verify plan documentation and ensure accuracy across all records
• Perform anti-money laundering checks and complete compliance documentation
• Provide general administrative support to advisers as required

Compliance & Governance

• Ensure all work adheres to FCA regulations and internal compliance procedures
• Support internal audits and maintain high compliance standards
• Ensure client files and records are accurate, compliant, and up to date
• Handle complaints and expressions of dissatisfaction in line with FCA guidelines
• Maintain knowledge of regulatory updates and industry changes

Process Improvement

• Identify inefficiencies and implement improved ways of working
• Optimise workflows and resource allocation across the team
• Drive best practice and continuous improvement initiatives

Key Objectives

• Provide leadership and direction to junior team members
• Ensure compliance with complex regulatory requirements
• Deliver an outstanding client experience through efficient processes
• Take ownership of tasks and proactively drive results
• Build strong relationships with internal and external stakeholders
• Demonstrate a strong understanding of Consumer Duty and its outcomes

Experience, Skills & Knowledge

• Minimum 3+ years’ experience within an IFA or financial services administration role
• Experience handling complex cases within a regulated environment
• Strong knowledge of financial services products and compliance requirements
• Progress towards or completion of CII qualifications (Certificate or Diploma) desirable
• Advanced understanding of FCA regulations and Consumer Duty
• Strong IT skills and experience using back-office systems (e.g. Intelligent Office)
• Excellent communication skills with the ability to engage stakeholders at all levels
• Proven ability to mentor, coach, and support team members

Personal Attributes

• Highly organised with strong planning and prioritisation skills
• Proactive, with the ability to work independently and take ownership
• Strong attention to detail and commitment to accuracy
• Collaborative team player with a positive and professional approach
• Motivated to support others and progress into a leadership role

This is an excellent opportunity for a senior administrator looking to step into a more strategic and leadership-focused role within a progressive and supportive financial services environment.

Apply today via NJR Recruitment or call quoting the reference NJR16552

Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer ‘no’ to key screening questions, we may not be able to contact you.