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DATE ADDED: Tue 08/01/2019

Payment Operations Specialist

London, UK
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COMPANY: METROBANK/ METRO BANK

JOB TYPE: Permanent

SALARY: Unspecified

Are you detail orientated and organised? Do you consider yourself a payments wiz? Are you an expert when it comes to workflow management? If yes, then we may have the role for you!


The payments team are responsible for facilitating smooth transactions across the Bank and making sure an amazing experience is always provided for our customers. As a Payments Specialist, you are the colleague who can help us achieve success!


So what would you be doing?...




• Supporting and co-ordinating daily workflows on payment processing


• Providing product support on CHAPS, faster payments (online and manual), international payments, direct debits, standing orders and cheque processing


• Following all risk and industry guidelines associated with payment processing


• Making recommendations to improve the processes and therefore improve the experience for customers and colleagues


• Working closely with colleagues across the Bank to support escalations


You need to be this kind of person…




• Passionate about providing unparalleled levels of service and convenience for customers


• Prepared to stick at something – we get nervous if someone has jumped from job to job


• Able to work and learn quickly in a fast paced, fun and dynamic environment


We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...




• A good understanding of the concept of workflow management and lean methodology


• Knowledge of SWIFT, CHAPS, SEPA, faster and international and UK domestic payments


• Understanding MT message types (MT103,MT202,MT199,MT200)



• Experience of the various payment types and how to differentiate between the channels


• Good communication skills and able to challenge where needed


• Excellent attention to detail


• Understanding payments risk


• Understanding international payment fields


Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!



Role: Payment Operations Specialist
Job Type: Permanent
Location: City of London, London, London

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