E-Commerce Manager

Location: Stoke-On-Trent

Hours: Monday to Friday

Salary: £50,000 per annum

The role:

Our client is looking for an experienced E Commerce Manager to take ownership of the commercial performance, strategic growth, and day-to-day operations of all UK marketplace platforms, including Amazon and eBay. Reporting to the Global Head of eCommerce, this individual will drive the marketplace strategy, manage a Marketplace Executive, and ensure profitable growth, operational efficiency, and brand consistency across third-party channels.

This is a commercially focused, hands-on role requiring strong trading expertise, marketplace knowledge, and the ability to work cross-functionally to achieve ambitious revenue and margin targets.

Responsibilities

Drive growth across Amazon, eBay, and other marketplaces in line with the broader eCommerce and brand strategy
Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity
Own marketplace forecasting, trading performance, and profit analysis
Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership
Ensure all product listings are accurate, optimised, and compliant with platform requirements
Collaborate with internal teams (inventory, operations, customer service) to deliver seamless customer experience and high service levels
Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards
Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth
Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence
Oversee the creation and optimisation of product content, including high-quality images, keywords, and attributes to improve visibility and conversion
Work closely with the digital content team to ensure consistent and engaging brand representation across all marketplace platforms
Stay informed of changing marketplace policies and category guidelines
Proactively resolve account issues or suspensions in collaboration with platform support teams

Key Requirements:

Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as Amazon and eBay
Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth
Proficient in using marketplace and analytics tools, including Amazon and Ebay 
Demonstrated experience in mentoring or managing team members, fostering development and performance
High level of accuracy and attention to detail, with a proactive mindset and strong problem-solving abilities
Skilled in project management, with the ability to coordinate cross-functional teams and deliver complex initiatives
Exceptionally organised and capable of managing multiple priorities and tight deadlines
Thrives in a fast-paced, digital-first environment with a strong focus on performance and continuous improvement

Interested? Call Maria on (phone number removed) or email

INDCOM