We are looking for a driven and commercially focused Internal Sales Team Leader to join our South West Sales Hub, based in Chipping Sodbury. This is an exciting opportunity for a strong people leader who can inspire high performance, elevate customer excellence, and drive sales growth across Aggregates, Asphalt, and Recycled Materials.

If you're motivated by leading teams, hitting KPIs, and delivering outstanding commercial results, we want to hear from you.

About the Role

As Internal Sales Team Leader, you will set the pace and direction for the internal sales team, leading, coaching, and motivating them to exceed targets and deliver a consistent, high‑quality customer experience. You'll champion proactive sales activity, ensure the team maximises every commercial opportunity, and maintain strong relationships with key customers.

You will monitor performance against KPIs, drive improvements in efficiency and accuracy, and ensure alignment with the South West commercial strategy. Your leadership will be central to enhancing customer experience, strengthening our market position, and delivering our "Right First Time" standards.

Key Responsibilities

• Lead, develop, and support the Internal Sales Team to achieve targets and provide outstanding customer service
• Set and review individual sales goals and monitor performance to ensure productivity and growth
• Drive proactive sales activity and help grow the customer base across Aggs/Asphalt/Recycled products
• Maintain strong relationships with key accounts and align activity with regional commercial priorities
• Review customer call quality and uphold high communication standards across the team
• Ensure adherence to pricing policies and accurate processing of customer orders
• Manage and standardise the service and material complaints process
• Produce sales reports and forecasts to support regional management
• Maintain forward sales programmes, sales chasing, and won/lost reporting
• Handle customer enquiries efficiently while promoting Heidelberg Materials' branded products
• Collaborate with operational, commercial, and logistics teams to enhance customer experience
• Support forecasting, ensuring accurate visibility of forward demand and distribution needs

• Strong leadership skills with experience guiding teams in a customer‑focused environment
• Excellent communication and relationship‑building abilities
• Commercial awareness and confidence in managing sales processes, pricing, and performance
• A proactive mindset with the ability to drive continuous improvement
• Ability to work collaboratively across departments and influence positive outcomes
• Working understanding of standard software packages (Microsoft, SAP)

Why Join us?

At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

• Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member
• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous