Head of Property Management

Location: West End
Salary: Circa £60,000 + Discretionary Annual Bonus
Start Date: ASAP Start (must be able to start before mid December)
Type: Full-Time office, Permanent- Monday - Friday 9am - 6pm

About Us

My client is a boutique property company focusing on development and management of luxury properties. The company oversees a prestigious portfolio of residential properties in Prime Central London, including Knightsbridge, South Kensington, and Belgravia. They manage around 40 units for five HNWI and a couple of owner occupied units (holiday homes).

The Role

They are seeking a highly experienced and proactive Property Manager to lead the department; however this role does not include managing a team as you will be the sole Property Manager. This is an opportunity for someone for someone who wants full autonomy in their role and to take ownership of a premium residential portfolio, delivering day-to-day operational excellence and a responsive, client-focused approach.

Key Responsibilities

• Oversee marketing of properties and instruct sub-agents
• Liaise with agents regarding offers and prospective tenants
• Review and assess tenant referencing
• Regularly inspecting properties to ensure they are presentable
• Manage all statutory requirements and safety compliance across properties and buildings
• Coordinate regular cleaning and maintenance schedules
• Maintain tenant relationships and manage any issues that may arise
• Manage check-in and check-out processes with inventory clerks
• Organise and oversee end-of-tenancy works
• Deposit handling
• Ensure all legal property / tenant requirements and inspections are met
• Prepare and manage property budgets and financial reporting
• Oversee ongoing block and building management

• Carry out any tenancy renewals

Requirements

• Ideally a minimum 7 years of experience in residential individual property management in central London
• Some block management experience preferred but not essential
• Strong understanding of lettings and management processes including compliance
• Experience dealing directly with HNWIs in a high-expectation service environment
• Preferred: ARLA qualified (or working towards)
• Experience of health and safety and licensing
• Comfortable using property management software (Arthur experience a plus, not required)

Key Skills

• Attention to detail with a professional manner
• Excellent written and verbal communication
• Calm and efficient conflict resolution
• Impeccable attention to detail and organisational skills
• Proactive customer service mindset

Benefits

• Competitive salary - circa £60k
• Annual discretionary bonus (based on company and individual performance)
• 20 days holiday plus bank holidays and Christmas gifted, increasing by 1 day for each year of service (up to 25 days)
• Health insurance