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DATE ADDED: Tue 14/01/2020

2Nd Line Device Support Engineer 6 Months Warwick - 15.85Phr

Warwick, UK
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COMPANY: SMARTSOURCING PLC

JOB TYPE: Contract

SALARY: 15.85 Hourly

2nd Line Device Support
6 months
Warwick - 15.85phr.


To provide a 2nd Line Device support service (including Desktops, Laptops and Tablets) via the ICT Support Team for all ICT queries from customers.

Dealing with day to day break-fix issues

Deliver/install/upgrade desktops and laptops to schools across the county (access to own car essential)

Install/Configure printers as required

Carry out routine monitoring, logging and reporting tasks, taking defined action where appropriate

Provide advice and resolving IT issues where possible and escalating unresolved calls where necessary

Liaise with 3rd party companies on behalf of our customers

Assist users to make more effective use of systems, products and services, making detailed diagnosis of problems and advising known solutions where applicable

Essential Criteria

NVQ Level 3 or equivalent subject with excellent IT skills/knowledge

Ability to independently interpret and analyse varied and complex information or situations

Proven advisory skills

Abillity to contribute to ICT policies and procedures

Ability to co-ordinate a number of elements within a project plan

Previous 2nd Line Support Experience

Knowledge of ICT in the education sector

Professoinal Qualifications/Certifications (MCP, MCSE, MCDST, CompTIA A+)

Knowledge of Windowns 7/10

The role is to be based in Warwickshire, will run for 6 months at an hourly rate of 15.85)

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.

Role: 2nd Line Device Support Engineer 6 months Warwick - 15.85phr
Job Type: Contract
Location: Warwick, Warwickshire,

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