2nd Line Device Support
Warwick - 15.85phr.
To provide a 2nd Line Device support service (including Desktops, Laptops and Tablets) via the ICT Support Team for all ICT queries from customers.
Dealing with day to day break-fix issues
Deliver/install/upgrade desktops and laptops to schools across the county (access to own car essential)
Install/Configure printers as required
Carry out routine monitoring, logging and reporting tasks, taking defined action where appropriate
Provide advice and resolving IT issues where possible and escalating unresolved calls where necessary
Liaise with 3rd party companies on behalf of our customers
Assist users to make more effective use of systems, products and services, making detailed diagnosis of problems and advising known solutions where applicableEssential Criteria
NVQ Level 3 or equivalent subject with excellent IT skills/knowledge
Ability to independently interpret and analyse varied and complex information or situations
Proven advisory skills
Abillity to contribute to ICT policies and procedures
Ability to co-ordinate a number of elements within a project plan
Previous 2nd Line Support Experience
Knowledge of ICT in the education sector
Professoinal Qualifications/Certifications (MCP, MCSE, MCDST, CompTIA A+)
Knowledge of Windowns 7/10The role is to be based in Warwickshire, will run for 6 months at an hourly rate of 15.85)
SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.
Role: 2nd Line Device Support Engineer 6 months Warwick - 15.85phr
Job Type: Contract
Location: Warwick, Warwickshire,
Apply for this job now.