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Date Added: Fri 16/09/2022

Customer Service

Leeds, UK
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Company: SEARCH CONSULTANCY

Job Type: Permanent, FullTime

Salary: £22,500 - £25,000 per annum

Do you want to make a positive impact to customers, whilst working for a leading financial services organisation? No credit check required!Do you want to join a growing, dynamic company that operates in 8 countries, with beautiful offices and lots of free parking?Our Leeds-Based client is a Market Leader in the Collections industry. They want to make Credit work better for all and work hard to deliver real benefits to society - by offering an empathetic and understanding approach to customers.Benefits Include:- Salary up to £25,000- Annual Bonus- 28 Days Holiday PLUS Public Holidays, option to purchase an additional 5 days!- Flexible Working Patterns- Hybrid Working from week 1- Career Progression- Gorgeous Office very close to motorways- Fantastic Culture with lots of perks along the way- Life AssuranceThe purpose of the role is effectively deal with customer queries and find individual solutions for each customer. You'll be a great fit if you're Empathetic and Resilient.Key Responsibilities:- Handle Customer Interactions via inbound and outbound telephone calls, email and live-chat. Training will be provided!- Actively listen to customers, and respond to them in an empathetic manner.- Understand customers' personal situations and effectively provide tailored solutions.- Develop and agree repayment plans, which are bespoke to each customer.- Direct customers to free debt advice, when they are in difficult positions.- Negotiate with customers who have the ability to pay, but choose not to.Who Are We Looking For?You'll be an ideal candidate if you:- Have experience working in call centre, retail, hospitality or customer service/sales environments- Are friendly and able to be empathetic to customers- Like to solve problems- Demonstrate great Communication Skills- Want to make a differenceIf you like the sound of this role, please apply for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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