RLE International is working on behalf of their Essex based Automotive Client, who are currently looking for a Recall Program Coordinator to support and join their expanding team.

Position Description: Recall Program Coordinator

Marketing & Sales Operations

Rate: £29.59 (Via Umbrella PAYE) increasing to £37.25 after 12 weeks under AWR's - Agency Worker Regulations.

Responsibilities:

This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions):

* Develop cost effective dealer repair strategies for vehicle concerns.

* Create Dealer Bulletins, Service Instructions and Customer Letters

* Set-up affected vehicle populations in PTS, GRID and GCAMP systems.

* Work closely with the Office of General Council.

* Work with translations agencies.

* Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.

* Liaise with all National Sales Companies in Europe and Global Offices.

* Liaise with client's parts Supply Chain Management.

* Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.

* Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.

* Provide Recall status input to various forums, attending and presenting to senior management teams when required.

* Liaise with customer letter mailing agency.

* Ensure departmental processes/records are compliant with current/future audit requirements.

Skills Required:

Recalls and Service Program Coordinator

Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.

Able to multitask and manage multiple programs effectively.

Able to work under pressure

Experience Required:

Vehicle engineering and / or Dealer Workshop experience

Experience Preferred:

Aware of, or with experience of dealer workshop processes.

Education Required:

Degree in Engineering, dealer workshop repair process. Master Technician trained

Additional Information:

** INSIDE IR35**

Location - Dunton - Hybrid working - 3 days in the office

If you have any of the above knowledge and experience, and are interested in hearing more about the opportunities, please apply now.

Eligibility: Due to working on behalf of our client, unfortunately if you require sponsorship for a visa to work in the UK your application will be automatically declined