Software Technical Support Specialist
About TechnologyXperts, Inc.
TechnologyXperts, Inc. Consulting Inc., located in Beachwood, Ohio was formed in 1999 and is a small Managed Services and Software Development and Consulting company. TechnologyXperts, Inc. is focused on the use of technology to design and implement innovative products and systems such as Cloud based applications for the non-profit industry.
TechnologyXperts, Inc. has an opportunity for a motivated self-starter to become a member of casual work environment with an entrepreneurial spirit. The primary role is to provide an exceptional customer experience when dealing with our customer and their software vendors, along with many other opportunities.
- On-site support, including software setup and troubleshooting.
- Software testing and documentation
- Report generation and creation
- Create and maintain training material
- Take initiative to exceed expectations
- Perform other duties as required
- Involves a number of software platforms for which you will have to learn on the job
- Strong computer knowledge and an strong understanding of IT concepts
- Familiarity with SaaS applications
- Familiar with databases such as SQL Server
- Strong analytical, troubleshooting and problem-solving skills
- High attention to detail and well organized
- Strong written and oral communication skills
- Professionalism and a customer service oriented attitude
- Knowledge of CRM systems and customer ticketing processes
- Limited familiarization with Microsoft Access
Local candidates only please.
Job Type: Part-time
TechnologyXperts, Inc. is an Ohio registered corporation established in 1999 providing comprehensive IT services to enterprises of all sizes handling all aspects of computer desktop, server, network and telecommunications needs. We are a business enabler that helps companies achieve their business goals and objectives through the economical and effective use of information technology in their environment. We are trusted partners/advisors helping small and medium size businesses maximize their return on their IT investment while minimizing related IT expense. Our comprehensive and proactive approach towards IT management helps our customers minimize the risk inherent when a business depends upon IT to get work done. Our innovative approach towards managing IT smartly and cost-effectively is built upon years of management experience leading a crack team of business savvy, technical consultants in a wide range of business situations. Helping businesses leverage the latest technologies for maximum business effect is the key. Our business is IT. With TXI, you can get out of the IT business and get on with what really counts.
Role: Software Technical Support Specialist
Location: Cleveland Heights,
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