Job Title: Office Secretary / Receptionist

Location: On-site
Salary: £28,000 - £30,000 per annum
Hours: Monday to Friday, 08:30 - 17:00 (1-hour lunch break, 13:00 - 14:00)

About the Role

We are seeking a highly organised and professional Office Secretary / Receptionist to join our Administration Department. This is a key front-of-house and administrative role, acting as the first point of contact for visitors and supporting the wider team with day-to-day office operations.

Key Responsibilities

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Answering incoming calls and transferring them using the Microsoft Teams telephone system

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Managing voicemail and responding to messages promptly

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Typing correspondence and documents for various departments

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Organising and coordinating meetings, events, and travel arrangements

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Greeting visitors, managing sign-in procedures, and directing them to meeting rooms

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Preparing meeting rooms and arranging refreshments for client meetings

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Organising internal lunches and making reservations when required

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Managing incoming and outgoing post

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Distributing electronic communications

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Maintaining accurate records in the document management system

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Supporting the transition to a paperless office by digitising documents

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Keeping Outlook contacts up to date

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Ordering office consumables as needed

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Ensuring reception and communal areas are tidy and presentable at all times

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General office administration and ad hoc duties as required

Skills & Experience

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Strong written and verbal communication skills

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Good numerical ability

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Proficient in Microsoft Office 365 (especially Word)

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Confident in producing professional correspondence and documents

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Good touch-typing speed

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Relevant training or qualifications (desirable)

Personal Attributes

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High level of confidentiality and discretion

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Proactive with a willingness to take responsibility

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Strong sense of accountability for own work

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Effective communicator who is comfortable asking for support when needed

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Receptive to feedback and willing to learn

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Adaptable and open to change

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Able to work both independently and as part of a team