Mortgage & Protection Administrator

Hours – Full Time – Monday to Friday – 9:00 until 17:00

Location: Horsham Office

Holiday: 23 days plus bank holidays increasing each year until 25 days

Salary – £30,000 - £35,000 depending on experience and knowledge

Are you an experienced administrator looking to join a dynamic and supportive mortgage and protection team? We’re working with a well-established, fast-paced financial services company based in Horsham that’s known for delivering top-notch customer service and they’re looking for someone like you!

In this role, you’ll be supporting a busy sales team with a strong focus on accuracy and service. You’ll be case-managing mortgage applications from start to finish, keeping everything running smoothly and clients informed at every step.

Duties:

• Submission and progress mortgages applications through to legal completion and beyond.
• Chasing documentation and ensuring the new business application is fully compliant.
• Chase solicitors for exchange and completion dates.
• Submission and progression of protection applications.
• Monitoring client emails, account management of repeat clients.
• Act as the first port of call for queries from clients, lenders and conveyancers.
• Updating and maintaining systems and files.
• Working with advisors to ensure all activities meeting compliance and regulatory requirements.

Experience & Qualifications

• Proven administration experience within a mortgage or financial services environment.
• Excellent communication and customer services skills.
• Excellent computer skills including database set-up and maintenance, Microsoft office including excel and word.
• Attention to detail and experience of working with prescribed systems and procedures.
• Self-motivated and professional individual.
• Ability to work under pressure without supervision.

Other Information

• Company pension scheme
• Death in Service benefit
• The ability to cope in high-pressure environment
• Excellent communication skills at all levels
• Team player
• Good planning and effective organisational skills with a methodical approach to work
• Honesty and integrity