What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience - from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.
Please note: Position is designed to be a stepping stone to a career in Market Management
Essential Duties and Responsibilities:
Work with existing clients and help build new leads by thorough account maintenance and receiving positive referrals
Organize, prioritize, and handle multiple tasks/assignments/projects
Participate in proactive team efforts to achieve departmental and company goals
Provide leadership to others through example and sharing of knowledge/skill
Research and analyze competitor marketing and sales materials.
Knowledge, Skills and Abilities:
Excellent communication, customer service, and problem solving skills with the persistence to resolve problems completely
Ability to multi-task and pay strong attention to details
Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment
Great process management and organization
Excellent interpersonal skills including written and oral communication
Self-motivated and self-directed
Role: Customer Service Manager - CSM & CRM - Now Interviewing!
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