Communications Operator - Force Control Room 📍 Location: St Asaph
📅 Contract: Full-Time, Permanent
🕐 Shifts: 4 on / 4 off rotating pattern (days and nights)
📅 Next Start Dates:

15th September 2025 (no annual leave during initial 6-week training)
9th March 2026 (no annual leave during initial 6-week training)
🗣 Welsh Language Requirement: Level 4
📈 CVF Level: 1Join the Team That Keeps North Wales Safe - 24/7 North Wales Police's Force Control Room in St Asaph is the hub of frontline response. Our Communications Operators are responsible for handling emergency 999 and non-emergency 101 calls and dispatching officers across the region—providing a critical lifeline to the public every day of the year.
This is a role where every call matters and every action could make a life-saving difference.
What You'll Be Doing:
Initial Investigation: Gather key information from callers to assess risk, identify opportunities for evidence gathering and advise on crime prevention.
Multi-Agency Collaboration: Liaise with emergency services and partners to coordinate police support when needed.
Public Advice & Support: Resolve non-emergency queries, offer guidance, or direct individuals to more appropriate services.
Intelligence Gathering: Log critical community intelligence to inform future policing operations.
Professional Service Delivery: Maintain high standards of service, even under pressure or in rapid succession of calls.Shift Pattern:
Core pattern: 4 on, 4 off (2 days followed by 2 nights)
Hours: 10-12 hour shifts
Pre-planned rota:

32 weeks in advance (full-time)
64 weeks in advance (part-time)Example:
Day
1            7am - 7pm
2            7am - 7pm
3            7pm - 7am
4            7pm - 7am
5-8         Rest Days

Training: A comprehensive 6-week training programme (Mon-Fri) will take place at St Asaph or HQ Colwyn Bay. No annual leave can be taken during this period.
What You'll Need:
NVQ Level 3 (or equivalent) in Communications, Business, or Customer Service—or relevant work experience
Typing speed of 25-30 words per minute
Strong verbal and written communication
IT proficiency and data input experience
Problem-solving ability and calmness under pressure
Good local knowledge of North Wales
Welsh Language: Level 4 minimum (visit our Welsh Language Resources page to check your level)Why Join North Wales Police?
Play a pivotal role in protecting your community
Join a 24/7 professional support network
Opportunities for career growth and specialist training
Structured work-life balance with advanced shift planningApply Now 📩 For more information or to express your interest, contact Lewis Ashcroft at:
📧 (url removed)
📞 (phone number removed)