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Date Added: Tue 08/06/2021

Technical Help Desk 1

Tempe, AZ, US
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Company: KFORCE TECHNOLOGY

Job Type: Permanent, FullTime

RESPONSIBILITIES:

Kforce has a client that is seeking a Technical Help Desk 1 in Tempe, AZ. Essential Functions
  • Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis
  • Responds to telephone calls, email and personnel requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • Handles computer equipment through all stages of its lifecycle
  • Develops a strong understanding of the business and can relate problems to business impacts
  • Understands how to triage and prioritize issues and will escalate problems to management
  • Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives
  • Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call
  • Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment
  • Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problems
  • Provide Service Desk phone and email support as required
  • Resolve issues by phone or email if possible
  • Record all Service Desk incidents/requests in the ITSM tracking system


Job Requirements:

REQUIREMENTS:

  • 1+ years of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers
  • Experience in no less than two of the following is required: *Windows OS; Basic Windows networks; Basic Exchange server; Citrix
  • Experience working in a Help Desk Environment
  • Microsoft Office Suite experience
  • Demonstrated interpersonal/verbal communication skills
  • Must be able to communicate technical information to management for review and approval both verbally and in writing
  • Must be able to document work and/or incidents using standard formats; Documentation must be grammatically correct, factually accurate, and appropriate to the target audience
  • Must be able to follow written and verbal instructions and adhere to policies and standards
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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