Leasehold and Right to Buy Officer
Prescot - Merseyside
Permanent
Part Time - 22.2 Hours
£25,776 - £31,143 FTE
Join a dynamic Housing Association team, supporting leaseholders and managing Right to Buy applications to ensure compliance and excellent customer service.
THE ROLE
As a Leasehold and Right to Buy Officer, you will be the first point of contact for leaseholders and tenants, handling Right to Buy and shared ownership queries while ensuring compliance with legislation.
Act as the main contact for leasehold and RTB enquiries
Advise customers on their leaseholder responsibilities
Support shared ownership sales, staircasing, and resales
Ensure service charges are calculated and validated correctly
Monitor and assist in the collection of service charges
Provide up-to-date advice on RTB and leasehold policies
Organise and coordinate meetings regarding service charge issues
Work with internal teams to ensure smooth service delivery
Maintain accurate records and documentation
Ensure compliance with financial regulations and proceduresTHE CANDIDATE
The ideal candidate will have experience in leasehold services or Right to Buy within a housing environment.
Knowledge of RTB and leasehold legislation
Strong written and verbal communication skills
Ability to work to targets and deadlines
IT proficiency for administrative tasks and record-keeping
Confident and customer-focused approach
Able to travel independently to a range of locations
THE CONTRACT
Salary: £25,776 - £31,143 FTE depending on candidate's ability to demonstrate they fully meet requirements of the role. Part time equivalent £13,665.60 - £18,685.80
Hours of work: 22.2 per week - with a requirement to work a minimum of 1 day per week from the office or more depending on the needs of the business
Location: Prescott, with travel to other sites as required
Annual leave: Basic - 24 days, after 3 years' service - 27 days, after 5 years' service - 30 daysHOW TO APPLY
If interested in this role please apply via the link or email (url removed) or call (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate