Are you an experienced Customer Service Representative?
Do you consider yourself to be organised, communicative, and an asset to a busy team?
Are you based in or around Bardon Hill, Coalville, LE67 1TD?

We have a Customer Service Representative role available within Holcim UK.
This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.

Role: Customer Service Representative
Location: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)
Rate: Up to £13.50 per hour
Contract length: 6 months (potential to extend or become permanent)
Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)

Responsibilities:

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Plan and schedule asphalt production across 4 plants in the Midlands.

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Coordinate deliveries to meet customer needs.

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Be the central contact point for customer orders, updates, and issue resolution.

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Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.

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Monitor order progress and communicate to prevent delays.

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Resolve invoice queries, complaints, and product issues with professionalism.

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Work closely with production and dispatch teams to align priorities and availability.

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Forward program orders and identify spare capacity.

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Support a customer-first culture within the team.

Essential requirements:

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Previous experience in customer service, sales support, planning, or logistics.

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Excellent communication and organisational skills.

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Proficiency with Microsoft Excel.

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Ability to work under pressure and juggle multiple priorities.

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Proactive, confident, and a team player.

Desirable requirements:

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Driving license and use of a car

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Knowledge of Salesforce, E1, Genesis (training will be provided)

Benefits:

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Advice and editing on your current CV

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Dedicated team throughout your journey within the role

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Paid holiday

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Exclusive online services including restaurant and retail discounts

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Chance to receive £300* for referring a friend

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Opportunity for progression into permanent roles

Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.

All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check