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DATE ADDED: Sat 06/07/2019

Technical Customer Support Engineer - Swedish Speaking

Bracknell, UK
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JOB TYPE: Permanent

SALARY: £30000 - £35000/annum

iRecruit Specialist are recruiting for a Technical Customer Support Engineer who can speak fluent Swedish, with exceptional focus on quality customer support. The role will be to supply support to a large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience.

The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience.

What we require from you:

· Fluent in Swedish
· Ensure the highest level of support to customers and partners within the UKI MEA region
· Maintain a high level of customer satisfaction, measured on a regular basis
· Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
· Excellent interpersonal and communications skills.
· Excellent time management, decision making, prioritization and organization skills.
· Team player. Promotes a spirit of cooperation and teamwork.
· Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
· Projects a positive and professional image, via all means of interaction, remote and face-to-face.
· Proven technical diagnostic and problem-solving skills.
· Good knowledge of ITIL framework
· Knowledge of SQL roles and environments.
· Eager to learn new skills and technologies.
· Desire and ability to travel to Snow Headquarters in Stockholm from time to time
· Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments.

Nice to have

· Supporting SQL based technologies/software within a 1st line context
· Supporting UNIX/Linux based technologies/software within a 1st line context
· Knowledge of IIS
Role: Technical Customer Support Engineer - Swedish Speaking
Job Type: Permanent
Location: Bracknell, Berkshire,

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