About Us:

KSD Support Services Ltd is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. KSD Support Services Ltd are a well recognised and respected brand in the UK facilities management marketplace, delivering high levels of service to key blue-chip clients.

Purpose of the Job:

As an Account Manager, you will be responsible for being accountable for the proactive day-to-day account management for one our existing blue-chip clients. You will be responsible for ensuring an excellent customer experience as well as achieving our performance targets, operational and financial goals, and ensuring our service is in-keeping with regulatory, legislative and industry best practice.

Key Responsibilities:

The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.

• Act as the primary point of contact contact for dedicated client queries;
• Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement;
• Monitor and report on account performance, including service delivery, financial metrics, and client feedback;
• Work closely with internal teams (management, helpdesk, engineers etc...) to ensure seamless service delivery and resolve any issues promptly;
• Maintain accurate and up-to-date records of all client interactions, contracts, and service agreements;
• Prepare detailed reports on account activities, service performance, and client satisfaction;
• Ensure the highest quality of service is being provided by our engineers and subcontractors to the client;
• Ensuring that innovation, new ways of working and best practice is shared and implemented across our areas of operation and the wider team;
• Accountability for budgets and schedule of rates;
• Ensure that Health and Safety procedures and safe working practices are adhered to at all times with the in-house engineers and subcontractors - liaise with the Health & Safety Director on any issues and concerns;

Skills, Knowledge, and Abilities:

• Proven experience as an Account Manager or in a similar client-facing role, preferably in the facilities management, construction, maintenance or related industry;
• Strong understanding of facilities management services and best practices;
• The ability to plan, organise and prioritise workload with a track record of meeting deadlines and working effectively with others to achieve targets;
• The ability to work under pressure, multitask and maintain high levels of attention to detail;
• Be able to build good working relationships both across the Company and with external clients;
• Be a confident problem solver and decision-maker;
• Have a positive ‘can do’ attitude;
• The ability to effectively manage and lead a team; inspiring, supporting and developing them to optimise their performance;
• Excellent oral and written communication and interpersonal skills;
• Excellent customer service skills;
• Full clean UK Driving Licence;
• Proficient in the use of IT platforms, Outlook, Word, Excel.

Benefits:

• Excellent training and development opportunities;
• 20 days annual leave, plus bank holidays;
• Friendly working environment;
• Paid team events;
• Paid 30-minute lunch break;
• Free on-site parking;
• Dress down Fridays;
• Workplace Pension contributions – 3% employer, 5% employee.

Additional Information:

• Office Location: Patcham Place, London Road, Brighton, BN1 8YD;
• Working Days/Hours: Monday to Friday, 8.00am to 5.00pm.

Pre-Employment Checks:

If you are successful, we will undertake standard pre-employment checks after you have been offered a job. This includes employment referencing, verifying your right to work in the UK and verifying your driving licence (if applicable).

KSD Support Services Ltd thanks all applicants for their interest, however only those whose background and experience match the requirements of the role will be contacted.