Field Engineer
Location: Birmingham / Redditch / Midlands (with regular UK travel)
Salary: £30,000 - £35,000 + van, tools & expenses
Hours: 42.5 hours per week (typically 8:30 am - 5:00 pm, with flexibility required)
Contract: Full-time, Permanent

Are you looking to be part of a growing, fast-paced business that's changing the way organisations manage access and security?

At e-Track, we don't just install intelligent key management systems - we're disrupting the industry. With innovation at our core and a reputation for exceptional service, we're growing fast and working with some of the UK's most security-conscious sectors, including policing and commercial enterprises.

As part of our next phase of growth, we're hiring a Field Engineer to join our expanding technical team. This role is ideal for someone who's hands-on, technically minded, and passionate about solving problems. You'll be the face of e-Track on the ground - installing, repairing, and maintaining our systems, while providing top-level support to our customers.

What You'll Be Doing:

Field-Based Work (UK-wide):

Install and maintain our intelligent key systems at police sites and commercial locations
Respond to callouts, typically with a 48-hour SLA
Carry out system diagnostics, repairs, and preventative maintenance
Travel extensively, including overnight stays (often Mon-Fri), with van and expenses provided
Workshop & Production Support:

When not on site, help build, prepare, and configure systems to the highest standards
Customer Interaction:

Provide professional, friendly support and training on-site
Communicate clearly with a wide range of stakeholders, including senior managers and operations teams
Spot opportunities to enhance systems and recommend upgrades
Technical & Safety Standards:

Use power tools and work from technical diagrams confidently
Ensure all work is compliant with Health & Safety regulations
Conduct wiring and software updates (training provided)
What We're Looking For:

Essential:

Hands-on experience in an engineering, installation, or technical support role
Confident using power tools and basic electrical tasks

Midlands-based for easy access to sites across the UK
Ability to travel across the UK with overnight stays
Comfortable lifting and handling equipment up to 100kg with support

Strong communication skills and a proactive, reliable approach
Clear record and ability to pass Level 2 police vetting
Desirable:

Background in automotive, access control, alarm systems or similar
Familiarity with software setup, networking, or system configuration
Why Join e-Track?

Be part of an ambitious, growing company that's shaking up the market
Work in a supportive, close-knit team that values initiative and great service
Gain exposure to high-profile clients and cutting-edge technology
Receive full training and development opportunities
Enjoy excellent benefits, including:

Company van (Ford Transit), branded tools (Milwaukee)
£25 daily meal allowance & Premier Inn business travel card
22 days holiday (rising with service) + bank holidays

We know that not everyone ticks every box. If you have the technical mindset, drive, and customer-focused attitude we're after, we'd love to hear from you.

Please note: unfortunately, we are unable to offer visa sponsorship for this role