Who are we looking for?

Cambridge Education Group is seeking a new Student Support Officer (Wellbeing) to join the expanding team with our Partnership.

Are you passionate about delivering an exceptional student experience? Do you thrive in a dynamic, student-focused environment? We’re looking for a dedicated and detail-oriented Student Support Officer (Wellbeing) to join our team.

A component of the role involves lead on student welfare, acting as the first point of contact for students in need of guidance, support, or a listening ear. You’ll play a vital part in ensuring their wellbeing is put first by, offering timely advice, and signposting to appropriate services.

You’ll work closely with internal teams, university partners, and external support organisations to support more complex welfare concerns with care and professionalism, making a real difference in students’ lives when it matters most.

You’ll also be supporting key aspects of the student journey, from pre-arrival support and enrolment, through to induction, attendance monitoring, visa compliance, and student engagement. You will be instrumental in ensuring students receive a seamless and supportive experience from the moment they accept their offer to graduation

This is a fantastic opportunity for someone who enjoys working collaboratively, takes pride in excellent service delivery, and wants to make a real difference in students' academic journeys, especially in an international education setting.

Join us and help shape the future for students in one of the UK’s most exciting higher education partnerships.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key experience required:

• Experience in working on student enrolment
• Experience in working in Attendance and Visa Compliance
• Experience of working in a customer-focussed environment
• Experience of providing customer support
• Experience of working with data
• Experience of working with international students

Experience of working in an education setting (desirable)

Main responsibilities:

• To lead in the coordination of the dual enrolment of students in line with the University and CEG processes and ensuring student enrolment and withdrawal data is accurately recorded and maintained.
• To lead on the allocation of group/classes for newly enrolled students and to support on the communication of this to student and teaching staff.
• To lead the attendance process to address and monitor attendance concerns with students in line with external regulatory and the University processes and action warnings, disciplinaries and withdrawals. This includes first stage attendance administration, leading on second stage attendance escalations and subsequent development of personalised student action plans, and supporting on the administration of third stage meting and any subsequent withdrawal notice(s).
• To support and administer visa-related documentation and procedures in line with the University process and to adhere to all relevant policies, procedures and external regulators.
• To lead with student service induction activities, ensuring students are inducted and aware of services available as well as expectations upon the students - Attendance policy, conditions of visa and fee payments.
• To ensure students are able to actively engage in the University of Hull experience through the social and cultural activities to enhance student experience, ensuring opportunities are communicated to students on an ongoing basis.
• To support welfare concerns and referral point to provide students with welfare, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.
• Ensure case notes relating to student welfare issues are updated as necessary in line with the University processes

What does Managed Campus Do?

Cambridge Education Group (CEG) provides managed campus services, offering a comprehensive solution for institutions looking to establish or expand their presence, particularly in the UK and Europe. They handle everything from initial concept to student recruitment, ensuring a smooth operation and optimal outcomes for their partners. CEG's managed campus solutions are tailored to the specific needs of each institution, offering a range of services including academic solutions, recruitment, admissions support, and accommodation.

Why will you love working here?

Working with our Managed Campus Services in Partnership with different Universities, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

• Private Medical Insurance
• Life Assurance cover
• Competitive salary
• Perkbox (includes hundreds of discounts)
• Salary sacrifice car leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
• Social committee - who organise social events across the Company

Pension - Royal London salary sacrifices pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus U.K bank Holidays (pro-rata)