Retail Installation Support Administrator

Location: Brislington, Bristol

Salary: £24,000 per annum

Britannia Windows is one of the South West's leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.

Role Overview

As a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.

Responsibilities

Act as the first point of contact for all customer and installer telephone queries
Deliver exceptional customer service, handling queries, updates, and complaints efficiently
Monitor and follow up on customer reviews and feedback across platforms
Track and assist with payment monitoring, chasing outstanding balances when necessary
Authorise, process, and track supplier and contractor invoices
Maintain and update CRM and internal databases with accurate job and customer information
Provide daily administrative support to the retail installation team
Assist with scheduling installations and coordinating diaries
Generate reports, update spreadsheets, and support wider operational projects
Work closely with internal teams, suppliers, and contractors to ensure project timelines are met
Skills and Experience Required

Strong attention to detail and high accuracy in administrative tasks
Friendly and professional telephone manner with excellent communication skills
Customer-focused with a genuine passion for delivering high service standards
Proficient in Microsoft Office and experience with CRM or scheduling systems
Able to manage multiple priorities and meet tight deadlines under pressure
Prior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)
Team player who can also work independently with minimal supervision
Excellent organisational and time management skills
A proactive, solutions-based approach to problem-solving
What you will get in return:

Competitive salary of £24,000 per annum
Full-time, permanent role in a stable and well-established company
Friendly, supportive team environment
Opportunities for career growth and development within a respected brand
Convenient Bristol location with on-site parking and good transport links
Be part of a company that takes pride in its British-made products and excellent service
Interested in this Retail Installation Support Administrator role? Please apply with your updated CV.

INDHS