Job Title: Trainee Leasehold and Right to Buy Officer
Location: Crawley
Contract: Temporary to Permanent (Career Grade Progression D/E/F)
Hours: Full-time, 37 hours per week
Salary: £17.50 LTD - PAYE - £14.37

Role Summary:
We are currently recruiting on behalf of a local authority for a Trainee Leasehold and Right to Buy Officer to join their Leasehold Services team in Crawley. This is an excellent opportunity for someone looking to develop a career in housing, specifically within leasehold and home ownership services. The post is offered as a career graded role, meaning you will be supported and trained to progress through the grades based on your competence and experience.

Key Responsibilities:
Support the delivery of leasehold management and Right to Buy (RTB) processes.
Maintain accurate billing, cost recovery, and service charge data.
Provide advice to leaseholders, shared owners, and RTB applicants.
Assist with Section 20 consultations and ensure legal compliance.
Liaise with Surveyors, Legal Services, and external agencies.
Support with tribunal preparation and complaint handling.
Perform administrative tasks using Microsoft Office and specialist systems.
Carry out occasional site visits and attend resident consultations.Requirements:
Essential:
Strong organisational skills and ability to meet deadlines
Proficiency in Microsoft Office (Word, Excel, Outlook)
Good standard of education (GCSE or equivalent)
Office-based work experience
Positive attitude towards customer service and self-development
Willingness to undertake occasional site visits and evening/weekend workDesirable:
Basic understanding of Local Authority housing functions
Knowledge of leasehold and RTB legislation
Experience using specialist housing or finance softwareIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or email (url removed)