Returns Administrator

Location: Stoke-On-Trent

Hours: Monday to Friday 9:00am-5:30pm (40 Hours per week)

Salary: £26,000 Per annum 

Duration: Permanent

The role:

We are working on behalf of a well-established client who is looking for someone to work closely with a variety of customer and platforms to provide consistent quality support to the Sales, Purchasing and Logistics teams to ensure high levels of efficiency, accuracy and service to maintain business productivity and reputation.

Main duties:

Process UK and international returns accurately and within SLA timelines
Coordinate with the Returns team to ensure timely processing of returned items
Support the credit issuance process
Provide prompt and effective customer service and issue resolution
Prepare and manage commercial documentation: POs, Sales Orders, Invoices, Credit Notes, Staff Sales, and Proof of Purchase
Handle import/export paperwork, including courier bookings, Commercial Invoices, and FCCs
Serve as the main contact for carrier and courier-related queries
Respond to customer, supplier, and courier enquiries; provide updates and aftercare
Liaise with internal teams to support Sales, Purchasing, service partners, and clients
Manage the Advance Replacement Process
Lead UK carrier QBR preparation and related admin
Allocate and rotate stock efficiently
Set up products, suppliers, and customers in the system
Maintain accurate system records and data integrity
Generate regular and ad hoc reports across sales, purchasing, vendor, and logistics functions
Support continuous improvement initiatives and carry out ad hoc tasks as needed
Provide cover for absent or sick colleagues when required
Accuracy and timeliness of documentation and returns
Compliance with courier SLAs and appropriate escalation of issues
Contribution to team productivity and support across the department
Experience

Proven track record in delivering service excellence with strong interpersonal and communication skills
Highly organised, dependable, and detail-oriented, ensuring accuracy in all aspects of work
Proactive, adaptable, and solutions-focused, with a collaborative and positive attitude
Technically proficient with strong IT skills, including advanced knowledge of Microsoft Office and experience with ERP systems
Thrives under pressure and remains effective in fast-paced, dynamic environments with tight deadlines

Interested? Call Maria on (phone number removed) or email (url removed)

INDCOM