Robert Half are excited to announce we have exclusively partnered with a fast growing and dynamic company based in South West London who are looking for an experienced Centre/Operations Manager.
You will oversee the day-to-day operations which will encompass overseeing multiple locations and providing a first-class service. The successful candidate will possess a strong background in team management, operations process management and business development with a keen eye for detail and a commitment to excellence.
This is an on-site role, please do not apply if you are looking for hybrid working.
THE JOB:
* Manage the day-to-day operations of the Centre, ensuring compliance with Standard Operations Procedure.* Oversee operations across multiple locations.* Develop, coordinate, and implement first-class service to enhance customer satisfaction.* Collaborate with government clients, support organisations, and other stakeholders to develop and enhance services.* Ensure the physical facilities of the Centre are maintained and fit for purpose.* Proactively identify and mitigate people-related risks, including turnover and absence management.* Contribute to strategic planning and implementation actions, including commercial developments and market expansion.* Maximise productive efficiency within the centres and ensure effective management of staff through recruitment, training, and motivation.* Establish and maintain effective communication channels between staff and customers.* Ensure the integrity of systems and processes to manage applications effectively and maintain client confidentiality.* Support the development of other centre locations through advice, mentoring, and sharing best practices.* Implement central company initiatives and ensure a healthy and safe working environment.* Perform business reporting in accordance with company processes and improve current delivery and reporting processes.
THE PERSON:
* Extensive experience in a multinational company, ideally with a focus on customer experience.* Experience with government operations is an advantage.* Team management experience.* Extensive experience in operations process management.* Experience in running large business units with over 20 headcounts.
DESIRABLE ATTRIBUTES:
* Fluent English proficiency (speaking/reading/writing); additional foreign language skills are a plus.* Proficiency in MS Office suite.* Detail-oriented, proactive, and independent.* Strong communication and organisational skills.* Mature, adaptable, and high level of personal integrity.* Strong team player with the ability to build relationships cross-functionally.* Ability to work effectively within limited deadlines and under pressure.* Data-driven decision-making skills.* Emotional intelligence and strong leadership abilities.* Project management and business development skills.* Finance literacy and knowledge of management tools* Ability to control cash flow and bank transfers if applicable.* Understanding of Power BI reports.* Experience in mentoring and coaching.
If this sounds like the next role for you, please apply now!
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