Customer & Community Officer x2 (Customer Service) MEAR58410
£18,000 to £21,000
9 month FTC
Here at Mears Group our vision is to make a positive difference to the communities we serve.
We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
With staff of all ages and walks of life, a job with Mears has rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.
We now require two Customer & Community Officers for the Refurbishment works on the Brunswick PFI contract - both internal and external works. This is a fixed term contract for 9 months.
Within this role, you will manage the delivery of Customer & Community Services, putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and their customers.
You will successfully deliver customer performance in line with agreed KPI’s whilst effectively delivering against the Group Customer Contact & Escalation processes. The successful Customer & Community Officer will embed the Mears Customer Service Standard alongside implementing a customer focused culture through the Mears Red Thread. Successfully delivering against the Groups framework for community engagement, you will lead customer experience training to all staff, operatives, and subcontractors ensuring all new starters receive a customer and community induction.
In addition, you will develop and maintain strong links with the client, local community and related associations, governing bodies/ third parties, ensuring our Customer & Community team always perform to the highest standard.
With a strong customer ethos and heightened sense of empathy, you will be self-motivated and able to work on your own initiative. With the ability to develop others you should also have excellent time management/planning skills.
The successful Customer & Community Officer will have experience of building effective relationships at all levels with previous experience of partnership working. Candidates for this position will hold previous experience of handling multiple tasks in a high volume and rapidly changing environment. A proficient user of IT, you will have the passion and drive to succeed.
Please refer to the full job description upon applying
Candidates for this role must hold a full driving licence.
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
·Training and development
·Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
·Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
·Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
·Seeing first-hand the impact you have on the lives of the people you support
Mears Group PLC and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
Role: Customer & Community Officer x2 (Customer Service)
Job Type: Contract
Location: Manchester, North West
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