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Date Added: Thu 28/04/2022

Sales Order Administrator - International

B31, UK
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Company: USN UK LTD

Job Type: Permanent, FullTime

Salary: £22000 - £24000/annum

Want to feel like you're making a difference at work? Looking to be a part of a sociable and friendly team? Do you want to achieve greatness?

With our record-breaking sales figures and mighty growth plans there has never been a better time to join USN. We are looking for a fantastic Sales Order Administrator - International to join our expanding, driven operations team.

USN UK is a leading global sports nutrition brand, operating successfully in over 70 countries worldwide, with the UK being a critical market in delivering the global growth ambitions.

Delivering the roles in line with our company values of One Team, Accountability, Ambition and Passion, the successful candidate will be responsible for assisting with the processing and administration of orders to deliver our products to our International businesses and customers. You will:

* Generate repeat sales by providing positive customer care.

* Identify and assess customers' needs to achieve satisfaction above and beyond what they expect.

* Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information to customers by using all tracking tools and any information gathering that is required.

* Monitor customer service satisfaction level to ensure a high customer satisfaction is maintained.

* Go the extra mile to engage customers and deliver any expectation that is required to ensure their satisfaction

* Process all purchase orders on our accounting software for required accounts

* Apply discounts and send promotional stock for the current promotions running

* Check stock levels to ensure orders can be fulfilled on time and in full

* Monitoring the delivery process and making sure all proof of deliveries are filed

* Any out of stocks to be reported to customers in writing and offer alternatives or advise when stock is due

* When items are out of stock, check SIA (online database) for next available shipment and offer a back order to prevent loss of sale

* Check forecasts to ensure customers are taking what they have demand planned for any discrepancies report to the operations team/demand planner

* Manage staff orders and take payments via card/cash and monitor the deliveries - Please can we remove as not relevant for the international department

* Where applicable ensure customers are ordering in full box quantities to reduce pick charges

* Report any out of stocks to Team Lead (International) on a daily basis

* Raising invoices and making sure everything has been despatched according to the pick slips

* Dealing with missing stock - investigating with the warehouse and the customers, raising credit requests for accounts team

* Preparing export documents such as Certificate of Origin, EUR1, Commercial Invoice, Packing Lists

Our ideal candidate will be extremely efficient, organized and have a proactive approach to problem solving as well as ensure that challenging deadlines are met. Experience of working in an office based customer service environment is essential along with experience of booking logistics. Experience of export/customs documentation preparation and previous liaison with the Chamber of Commerce is desirable.

Whilst not essential, experience of accounting software and dealing with international customers would be an advantage. You will be an excellent communicator and extremely well organised along with a strong eye for detail.

This is a fantastic opportunity for the right candidate to grow and develop in an incredible company where the focus is on challenging yourself and continually striving to improve and exceed your personal and our business goals
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