Income Officer

£36,286 per annum (pro rata)

Fixed-term contract

North Wales / Flintshire area | Agile & flexible working

37 hours per week | Monday-Friday

Where income management meets real impact

We're partnering with a values-led housing provider to recruit an experienced Income Officer to join their Resident Services team on a fixed-term basis. This is a hands-on role where your expertise in rent collection and arrears management will directly support residents to sustain their tenancies and regain financial stability.

This opportunity would suit someone who thrives in a people-facing, outcomes-focused role, balancing empathy with professional judgement and who wants their work to genuinely make a difference.

The role

As an Income Officer you'll manage a caseload of rent accounts, working proactively to prevent arrears, agree repayment plans and support residents through financial challenges. You'll work closely with colleagues and partner agencies, using early intervention to achieve positive outcomes.

About you

You'll bring:

• Housing income / rent arrears experience (RSL, LA or similar)
• Strong understanding of HB / UC
• Confidence working with vulnerable residents
• Excellent communication and negotiation skills
• A full UK driving licence and access to a vehicle
• Welsh language skills are desirable

What's on offer

• £36,286 per annum (pro rata)
• Flexible and agile working
• Supportive, collaborative team
• Purpose-led work supporting local communities
• A role where your experience is trusted and valued

Interested?

If you're an experienced Income Officer (or very close to it) and looking for a role where your skills help keep people in their homes, we'd love to have a conversation.

Apply now or get in touch with Moxie People for a confidential discussion.