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DATE ADDED: Wed 17/10/2018

Sales Support Specialist

Pompano Beach, USA


Job Description

Portobello is looking for a Sales Support Specialist with a positive attitude to join our dynamic team! As the first point of contact for our customers, you will play an integral role in ensuring our customers have a “WOW” experience.

Primary Duties / Responsibilities

  • Liaison between sales teams and other functional groups such as order management, customer service, finance, credit and collections, contract management, and channel teams.
  • Answer inbound calls from customers with product inquiries. Create and route leads to sales team.
  • Utilizes CRM system and other applications to manage and assist sales teams with pre-and post-sales support.
  • Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
  • Secure payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
  • Estimate date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
  • Ensure the shipping dates are set and deadlines are met, providing detailed updates and tracking information;
  • Handle questions and complaints in a timely and professional manner.
  • Manage order lifecycle from receipt thru shipment.
  • Perform other duties as requested by management.

What You’ll Need to Succeed

  • Bachelor's degree in Business or Management is a plus / Associates degree is required;
  • Minimum Three (3) years of experience in customer service or related field;
  • Minimum Three (3) years of experience in order processing, logistics and planning.
  • Extracurricular and leadership activities preferred
  • Excellent communication skills (both written and verbal);
  • Experience working with or similar CRM preferred;
  • Strong work ethic and follow-up;
  • Excellent time management skills and ability to multitask;
  • Strong organizational skills, great attention to detail and ability to prioritize tasks;
  • Computer Skills to include Excel, Word, and other Mac and/or Windows Applications.

What Portobello Offers You

  • Job Type: Full-time
  • Schedule/Shift: Regular schedule - Monday thru Friday (some Saturdays)
  • Benefits: Medical, Vacation Time, Holidays, Personal Days, Working with a growing international company
  • Salary commensurate with skills and experience!

Role: Sales Support Specialist
Job Type:
Location: Pompano Beach,

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