Service Desk Engineer (3rd Line)
Fully Remote, UK | Up to £60K | Full-time

Love solving complex problems and making things work when no one else can?
If you're a natural troubleshooter with deep technical skills and a calm, curious mindset - this role could be just the thing you've been waiting for.

A global MSP is looking for an experienced and proactive Service Desk Engineer (3rd Line) to join their high-performing team. With a client base spanning the art world, creative industries, and financial services, they're known for delivering cutting-edge IT solutions with a personal touch.

This fully remote role offers real technical depth, the chance to work across a wide range of environments, and a strong collaborative culture.

Why join them?

* Remote-first working from anywhere in the UK

* £60K salary with room to grow

* Private health insurance

* 20 days holiday, increasing to 25 with tenure

* A forward-thinking, genuinely supportive engineering team

* High-profile clients and technically interesting environments

What you'll be doing as a Service Desk Engineer (3rd Line)

* Be the go-to escalation point for advanced technical issues across the service desk, projects, and engineering

* Own and resolve high-level issues, particularly in networking, Microsoft 365, and cloud platforms

* Investigate and lead on security incidents

* Collaborate with Solutions Architects to deliver secure, high-performing infrastructure

* Work closely with global teams while keeping the internal environment secure and optimised

* Balance structured processes with initiative and ownership

What they're looking for

* Strong Service Desk Engineer (3rd Line) experience in an MSP setting

* Expert knowledge of Microsoft 365, Azure, SharePoint and identity tools like Okta

* Deep networking understanding (CCNA or equivalent experience preferred)

* Confident in DNS and firewall configuration and troubleshooting

* A methodical and calm communicator who documents and prioritises well

* Genuinely passionate about technology and mentoring others

Bonus points for…

* AWS experience

* Linux admin skills

* Exposure to VoIP systems or Sage back office

* Hands-on server troubleshooting

* Familiarity with network/platform monitoring tools

This Service Desk Engineer (3rd Line) role offers more than just a job - it's a chance to stretch your skills, contribute to complex and meaningful work, and be part of a team that values precision, quality, and curiosity.

If you're a Service Desk Engineer (3rd Line) who thrives on digging into technical challenges and making a real impact - apply today