Registered Manager - Domiciliary

About the Company:
Our client is a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. This is a brand new branch of a well known franchise homecare organisation who have an excellent reputation of placing clients at the heart of what they do. Being part of this network means that whilst it's a new business, they are well supported both operationally and nationally.

The organisation works very closely with their clients, their families and health care professionals to support them in the best possible way. The Registered Care Manager is a vital part of ensuring the success and reputation of a franchise office and so finding the right person for this position is of utmost importance.

Our client is looking for someone experienced in management and coordination who wants to take the next step in their career. You might be an experienced Registered Manager or a Senior Care Coordinator / Care Manager looking to step up. They are ultimately looking for someone hungry to grow both the branch and their own personal portfolio.

Role Purpose:

• To take responsibility for the development and day-to-day running of the agency
• To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of their clients
• To ensure that each client receives care appropriate to their individual need
• To recruit, support and manage the office and care team in line with company policies and standards
• To implement the requirements of the CQC "Fundamental Standards for Care"

Operational Responsibilities:
Business Development:

• To support marketing the agency to the local community and to health care professionals in the area
• To recruit a care team with the support of the company Directors
• To ensure that company policies and procedures are adhered to and developed where necessary

Day-to-day running of the agency:

• To manage the day-to-day running of the agency and to keep the Directors regularly updated
• To provide all relevant information to prospective new clients and to visit them to conduct assessments
• To investigate complaints, take appropriate action and report to the person-in-control and / or the CQC
• To liaise with and co-operate with Care Quality Commission inspectors and inspections
• To ensure that all paperwork and data entry is completed and maintained correctly and manage the company's audit and Quality Assurance cycle
• To ensure the accuracy, security and retention of records to the required standard and timescales
• To provide on call support to clients and carers during evenings and weekends ensuring that all calls are covered and delivering care sessions where required

Client Care:

• To ensure the highest standard of care to all clients in line with company policies and procedures
• To ensure that the emotional, spiritual, physical, medical and material needs of the clients are recognised, assessed and met and to support clients in the taking of decisions in matters which affect their lifestyle
• To make or contribute to the assessment of need of each client in conjunction with the client, relevant professional agencies and, where appropriate, the client's family, and develop a Care Plan which is person centred and promotes independence for each client
• To ensure the provision of healthcare arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication
• To ensure the provision of a responsive care service by liaising with the family and client advocates, GP and other health care professionals
• To manage the risk assessment procedures for the agency in line with company policies
• To follow local safeguarding guidance and reporting mechanisms to ensure the safety of clients, staff and others

Key Requirements:

• Previous experience in Domiciliary care either as a Senior Care Co-ordinator or Care Manager
• Level 3 in Health and Social Care an advantage

Benefits:

• A company focused on health and staff wellbeing
• Private medical insurance
• Generous bonus scheme
• Vouchers to spend on local high streets