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DATE ADDED: Sat 29/09/2018

Help Desk Support

Rochester, USA


Job Description

We are seeking a Help Desk Support to join our team! You will resolve computer-related issues for your clients. 


  • Provide technical assistance with computer and peripheral hardware, software, Microsoft Office applications including Outlook, and Exchange email, Office 365, business applications, computer deployments, printer support, network connectivity, backup/restore, projects.
  • Resolve issues for clients via phone, in person, or electronically
  • Document problems and resolutions for future reference.
  • Assist in development of operating practices for team and continuous process improvement.
  • Maintain client network environments following best practices for the update and support of all server software and network appliances
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Assist other members of the support team to ensure coverage and provide uninterrupted support to our customers


  • Associates Degree in information technology or computer science discipline.
  • 4+ years of experience in the implementation and support of windows and networking
  • A+ certification or Microsoft Certified Professional (MCP) certification
  • Extensive knowledge of hardware and peripherals.
  • Knowledge of MS Office, Windows 7 and Outlook/Exchange.
  • Exposure to Call Center management software
  • Initiative, foresight, analytical ability, strong problem solving and time management skills.
  • Ability to effectively communicate with all levels of staff.
  • Strong customer service skills.
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description
CIS performs IT management and support services for Not-for-Profit Organizations

Role: Help Desk Support
Job Type:
Location: Rochester,

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