Front Of House Supervisor

Location: Cambridge, Cambridgeshire

Hours: 37.5 hours Per Week - Day's, Evenings and Weekends.

Salary: £31,129 Per Annum

Benefits: Strong pension contributions, Cash Healthcare Scheme, Group Life Insurance Cover, Generous Annual leave of 34 Working Days, Meal allowance, Parking on site, Training & Development opportunities.Paid holiday entitlement

Duration: Permanent

Join our client in the heart of Cambridge as a Front of House Supervisor! Working on behalf of one of the most prestigious colleges in Cambridge, you will deliver a highly efficient and excellent quality service.

Who are we?

We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.

Job Duties:

* Lead and supervise the Front of House team, including casual staff, ensuring a consistently high standard of service is delivered to Fellows, students, and guests daily.

* Plan and take an active role in the service of food and beverages at a variety of college functions, including Feasts, Reunion Dinners, Fellows' Dinners, conferences, private events, and those held at the Master's Lodge.

* Ensure all staff are properly briefed before each event, with attention to any specific requirements or guest needs.

* Oversee the timely setup and catering service in all College rooms booked for events or dining, ensuring they are arranged according to specifications.

* Ensure compliance with college policies and legal regulations related to Food Safety, Health and Safety, and COSHH. Provide training on the safe and proper use of catering equipment as necessary.

* Conduct regular spot checks across food and coffee service areas to confirm correct setup, presentation, and food labelling.

* Participate in the recruitment and onboarding of new casual staff. Support the ongoing development of the team to maintain excellent service standards for both internal and external guests.

* Promote operational efficiency within the department by managing staffing schedules, monitoring productivity, minimizing overtime, and ensuring the correct and economical use of hired linen and cleaning materials.

* Maintain proactive engagement with guests to ensure expectations are met. Address all customer feedback promptly and courteously.

What we are looking for:

* Good organisational skills

* Reliable and enthusiastic with prior experience in a customer facing role with a 'can do' attitude

* Ability to work well under pressure.

* Able to work as part of a team but also work alone using your own initiative

* Good communication and interpersonal skills.

* Customer service skills

So, are you ready for your next job? Hit on the apply button today.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy